Votos (versión de sólo texto)
Gracias por realizar este tutorial sobre el sistema de votos de eBay. En él, también aprenderás:
Cómo se utiliza el sistema de votos de eBay.
Cómo se utilizan las herramientas de comunicación antes de votar.
Este tutorial está compuesto de 7 preguntas y sólo necesitas 5-6 minutos para completarlo. Cuando hayas terminado, conocerás mucho mejor el sistema de votos de eBay. Empecemos.
¿Qué son los votos?
For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Feedback from buyers can consist of a positive, negative or neutral rating, and a short comment. Feedback from sellers can consist of a positive rating and a short comment. These ratings are used to determine Feedback Scores. With a few exceptions, explained later, Feedback works like this:
A positive rating increases the Feedback Score by one point.
A neutral rating decreases the Feedback Score by one point.
A negative rating decreases the Feedback Score by one point.
After each transaction, a buyer can also rate the seller on additional criteria, including accuracy of item description, communication, shipping time, and shipping and handling charges. These detailed seller ratings are on a 1- to 5-star scale, and do not count toward the Feedback Score.
Cómo funcionan los votos
Members can leave Feedback for every transaction they have with you. The first Feedback counts toward your Feedback score. All later Feedback from the same member will also count as long as the transaction for which he or she is leaving feedback ended in a separate week. For Feedback, eBay defines a week as Monday through Sunday, Pacific time.
For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.
You receive a Feedback star once your Feedback Score reaches 10 points.
A high Feedback score and percentage is usually a good sign, but you should always check your trading partner's member profile by clicking the member's user ID and Feedback Score to read comments the member has received from others and comments the member has left for others.
We encourage you to leave Feedback after each transaction is complete so that other members may benefit from your experience.
Important things to know about Feedback
You cannot remove Feedback comments you have left, so be sure to leave only fair and factual comments and ratings that relate to a specific transaction you had with your trading partner.
Usually a high Feedback Score is a good sign, but you should always check your trading partner's Feedback Profile to read comments and look for negative remarks.
If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback.
You must be a registered member to leave Feedback. You may leave Feedback on the items you purchased as a guest after you register.
If a buyer leaves a negative or neutral Feedback for a seller, and the seller files an Unpaid Item dispute against that buyer, the negative or neutral Feedback will be removed if the buyer does not respond to the dispute before the deadline.
When a buyer is suspended, eBay will remove any neutral or negative Feedback left by that buyer.
Buyers must wait at least seven days before leaving a negative or neutral Feedback for a PowerSeller who has been registered on eBay for at least 12 months.
Cuándo debes comprobar los votos
Antes de pujar por un artículo, puedes comprobar el perfil de votos del vendedor pulsando su puntuación de votos, que aparece entre paréntesis a continuación de su seudónimo. También puedes consultar los perfiles de votos de los compradores para saber si han completado sin problemas transacciones anteriores.
Nos gustaría advertirte que la información de este tutorial no debe considerarse un aviso legal. Si tienes preguntas específicas sobre si un comentario del voto puede infringir la política de eBay o puede considerarse difamatorio, ponte en contacto con un abogado.